Our Quality Guarantee
We offer product returns and store credit within the first 30 days.
Oliver Pluff wants every customer to be happy with their purchases from our Company. Please contact us if you are not 100% satisfied. You may return items for a store credit or refund, minus processing fee, within 30 days of receiving your order. Unfortunately, we do not offer exchanges or returns for ceramic or glass products broken upon use. Please follow these instructions:
Product Exchange & Refund Procedure
1. Call us at (843) 779-6622 or email us at firstname.lastname@example.org requesting return approval. Please include your name, order number, item(s) you wish to return, and the reason for return. Specify how you'd like to proceed: A) full merchandise credit to oliverpluff.com via a Gift Card, minus return shipping charges, or B) refund back to your original payment method minus return shipping charges and a 10% processing fee.
2. Once your Return is approved, we will email you a shipping label to return the products to us. Please pack with care.
3. Once we have received the returned product in good condition, we'll proceed as requested: 1) Gift Card to oliverpluff.com, 2) Refund back to your original payment method, minus return shipping charges and a 10% processing fee.
Please note: Original and return shipping charges will not be refunded